Getting kits
to your program.
Custom teamwear ships when production is complete. This page covers fulfillment, tracking in your account, and what can affect delivery dates.
Last updated · 10 July 2026
Where we ship
We fulfill Teamwear orders for programs across Canada from our Halifax base. Destination, package size, and carrier service level determine transit time after the order leaves production.
If your program needs delivery outside Canada, tell your sales contact before you accept a quote so shipping method and duties can be planned correctly.
When shipping starts
Shipping begins only after production is finished and the order is marked ready to ship in our workflow. Payment status, artwork approval, and any production hold can delay that handoff to the carrier.
For how customization and lead times are structured before production, see Customization. This page focuses on what happens once garments are packed.
Tracking in the portal
When your Client Rep assigns a tracking code, it appears on the order in your Teamwear account. Status and scan history update as our tracking partner receives carrier events.
Carrier websites sometimes show a new scan before our partner reflects it. Use Refresh on the tracking card to pull the latest available data, or open the carrier site with the same code for a direct check.
An order status of “Shipped” means the package has been handed to the carrier with a tracking code. “Delivered” means the carrier reports delivery complete.
Delays and exceptions
Weather, peak season volume, incorrect addresses, and missed delivery attempts can extend transit time. If a package is returned or stuck, contact us with your order reference so we can work with the carrier.
Production holds for unpaid installments pause manufacturing, not carrier transit. Once a hold is cleared, shipping dates are recalculated from the new production finish date.
Damaged or incomplete shipments
Inspect cartons on arrival. If items are missing or damaged in transit, photograph the packaging and contact us within a few business days with your order reference. Transit damage is handled separately from manufacturing defects covered under Warranty.
Remake and return rules for custom kits are described on Returns & Remakes.
Need help
Email teamwear@inbuiltmuscles.com with your order reference, or use Contact.